Refund policy

Return & Refund Policy

We want you to feel confident ordering from Expressions of GRACE Co. Because our shop offers both finished gifts and items created specifically for individual customers, return eligibility depends on the type of product purchased.

Ready-to-Gift & Non-Custom Items

Eligible non-personalized, non-perishable items may be returned within 14 days of delivery. Items must be unused, unworn, unwashed, unaltered, and returned in their original condition and packaging.

Please contact us before returning an item. Returns sent without prior authorization may not be accepted.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Personalized, Custom & Made-to-Order Items

Because personalized and custom gifts are created specifically for you or your recipient, they are final sale and are not eligible for return or refund due to a change of mind, incorrect personalization information supplied by the customer, or other customer-requested details.

This does not apply when we make an error or when an item arrives damaged or defective. We will work with you to make those situations right.

Fresh Fruit, Food & Other Perishable Items

For health, safety, and quality reasons, fresh fruit, food, and other perishable items are final sale and cannot be returned.

If a perishable gift arrives damaged or there is a problem with the order, please contact us promptly so we can review the situation.

Cancellations & Changes

Custom and personalized orders may be cancelled or changed within 6 hours of placing the order.

After that period, work may have begun or materials may have been purchased, so cancellations or changes cannot be guaranteed. Once a custom or personalized order has entered production, it cannot be cancelled for a refund.

Damaged, Defective or Incorrect Orders

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive an incorrect item, contact us promptly with your order information and photographs of the item and packaging when applicable.

We will review the issue and determine the appropriate resolution, which may include replacement, correction, store credit, or refund depending on the circumstances.

Final Sale Items

Personalized or custom items, perishable products, clearance items, and products specifically identified as final sale are not eligible for standard returns.

Approved Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after issuance vary by bank or payment provider.

Questions or Return Requests

Please contact Expressions of GRACE Co. at contact@expressionsofgraceco.com before sending any return.